How to Pick the Best Brake Shop in Eugene, OR 97402

A clean, well-kept auto repair shop is a strong sign that your brake service will have care and attention to detail.

• From the outside, is the repair shop well-maintained and presentable?
• Are you greeted quickly and courteously when you walk into the brake shop?
• Are employees friendly, professional, knowledgeable, and helpful?
• In the shop area, is everything arranged, organized, and ordered? Are mechanics wearing shop uniforms?

It’s cheaper and safer to do upkeep and preventative maintenance on your brakes instead of waiting to fix them when things go wrong. Continuity is important. You will want to develop a relationship based on trust with whoever is doing your brake service!

• Does the auto shop respond or reply to your calls and/or e-mails in a timely manner?
• When your automobile develops an issue, is the problem quickly diagnosed and explained to you in a way that you can understand what is wrong and your options on how to fix it?
• Does the shop offer perks like a courtesy shuttle and gated parking for overnight stays that make working with the shop safe and convenient?
• Are repairs conducted in a timely manner?

You need to be able to trust your brake mechanic’s recommendations without worrying if they are ripping you off. Here are a few ways you can get information about whether nor not you can trust a Eugene brake shop before you start a relationship with them:

• Does the shop employ ASE-Certified Automotive Technicians?
• Is the shop an AAA-Approved Auto Repair Facility?
• Does the brake shop have a positive Better Business Bureau rating?
• Ask around. Have any of your friends and family worked with the repair shop before? What were their experience like?
• Does the repair shop have good online reviews? Are there reviews specifically about brake service?

Brake repair should not cost you an arm and a leg, but at the same time, you cannot afford to sacrifice quality and safety for price. Look for a Eugene auto repair company that does good work at a fair price. Not all shops use the same parts, nor do they all guarantee their work in the same way, so be sure to know what your brake shop’s parts and labor warranty is. Beware of “discount shops” that offer “free diagnostic work.” If it sounds too good to be true, it probably is!

• How does the auto repair shop’s brake service pricing compare with other shops?
• What parts are going to be used in repairs?
• What is the brake shop’s parts and labor warranty?
• Are invoices easy to read and understand? Are there any “out of place” charges and fees?